To whom it may concern:
I want to start off thanking you for the poor Comcast cable and internet service you are providing to me and my roommate. Without your completely inconsistent internet and cable television service, I would have never received the absolute joy of being able to watch old syndicated episodes of “Gilligan’s Island”. Lest we all forget how hot that Ginger was.
Like nearly every 25 year old male in the United States, I have always dreamed of having two TV’s set up in the same room for my viewing pleasure. You know, one for video games and one to watch some television. Or maybe one for the Bears game and one for the AFC game on CBS. It didn’t really matter. Two TV’s are always better than one.
At the beginning of June, I achieved my goal. My roommate and I moved into a new apartment; I bought a 40” flat screen TV, and he bought a Playstation 3. The 40 incher took place of our little 24” TV, which we’ve been living with since Will Smith controlled the airwaves with the Fresh Prince of BelAir.
So as you can probably imagine, we couldn’t wait to watch some HDTV on our new baby. We scheduled a time for Comcast to come and set up our service (you see, we chose Comcast as our service provider since we’ve had a good history with you guys in the past, even though all of our friends told us to switch to RCN). My roommate had to leave work early since your available service times never fit into the average 9-5 workday. 10am-1pm? Nope. 4pm-7pm? Getting closer, but still no. Anyways, the technicians get to our apartment, but they don’t bring the HDTV/DVR box. Instead, we’re stuck with the regular cable box. A regular cable box that doesn’t work. “One moment please. This channel will be available shortly.” Ring a bell?
Big deal, right? That’s what we were thinking. “Who cares if we don’t have consistent HDTV, at least we have blazing fast internet, right?” Wrong. Well, not completely wrong. We seem to only get our blazing fast internet late at night. Who needs internet during the day anyways?
We take each day in stride, trying to turn the 40 incher on only when our cable signal is actually coming through. Because of this, I do have to thank you and your company for helping me prolong the life of my TV by allowing limited use.
We’ve called Comcast service multiple times, and tried your online chat even more. Each time, the ‘analyst’–I don’t really understand why you call them that, since it seems like they don’t ‘analyze’ anything —sends a signal through to our box. It fixes it for a short period of time, but it’s never in for the long haul.
We finally broke down and scheduled a technician to come and check everything out, even though I had to succumb to the dreaded 4-7pm time slot. The big day finally arrives, but I’m only able to leave work at 4:45pm (see, I’m actually pretty busy, and it’s hard to justify leaving work early to accommodate Comcast’s busy schedule). I’m on the way home, and my roommate calls me. “Comcast just called. They’re at the apartment”. Well fudge. I’m about 4 minutes away from our apartment, praying that your technician has the common courtesy to leave a 5 minute window. Would that be too much to ask?
Yes. Apparently it was. I arrive at our apartment without the delight of seeing the beloved white with red and black decaled Comcast truck. Damn. I call my roommate to see if he could call the technician. Oh, he could. But it seemed to be too much of a hassle for the technician to answer. He tried a couple times until he gave up, dejected.
So that’s where we’re at. Sitting at our apartment, watching some reruns of Gilligan’s Island. All because our Comcast technician couldn’t wait five minutes for me to get home. Maybe, someday, we’ll get enough of our spirits back to actually call Comcast again and try to get another service appointment set up. We can only hope.
Comcast. It’s Fucktastic.
Jonathan Pirc, unfortunate Comcast customer
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